• Les serrures intelligentes de The Connected Shop sont-elles compatibles avec les portes Pella ?
  

Voici la réponse

• Comment puis-je déterminer si mon modèle de porte Pella est compatible avec les serrures intelligentes pour portes de The Connected Shop ?
  
• Ai-je besoin d'adaptateurs spéciaux ou de modifications pour installer une serrure de porte intelligente sur une porte Pella ?

Cela dépend de l'endroit où vous vous trouvez. Les commandes traitées ici prennent de 5 à 7 jours ouvrables. Les livraisons à l'étranger peuvent prendre de 7 à 16 jours. Les détails de la livraison vous seront communiqués dans votre courriel de confirmation.

Ai-je besoin d'adaptateurs spéciaux ou de modifications pour installer une serrure intelligente pour porte sur une porte Pella ?

Nous nous efforçons toujours de faire en sorte que nos clients adorent nos produits, mais si vous avez besoin de retourner une commande, nous sommes heureux de vous aider. Il vous suffit de nous envoyer un e-mail et nous vous indiquerons la marche à suivre.

Cela dépend du créateur et du produit. Toutes les options sont décrites sur la page du produit, c'est donc là que se trouvent les options de personnalisation.

• My smart door lock isn’t working properly on my Andersen door. What should I check first?

Check battery levels, app connectivity, and ensure proper installation. Reset the lock if needed.

• Why is my Andersen sliding door smart door lock not engaging?

Smart door locks that are not engaging primary reasons are alignment issues so make sure to check proper alignment, check for obstructions, and adjust the installation if necessary. If all basic troubleshooting does not resolved the issue, please send an email to our tech@theconnectedshop.com for technical support assistance.

• Where can I get professional support for smart door locks on Andersen doors?

For installation assistance, our team provide professional locksmiths that can assist in different state. You only need to submit the Locksmith Installation Request and we will handle the rest of the process.

Vous pouvez nous contacter via notre page de contact ! Nous serons heureux de vous aider.

• What is the correct lock orientation for the Hoppe HLS9000 series?

The Hoppe HLS9000 series follows our standard smart door lock orientation, where the latch is positioned above the deadbolt. This makes it compatible with our smart door locks without extensive modifications.

• Do I need to modify my Hoppe door to install your smart door lock?

Our smart door lock are compatible with Hoppe HLS9000 series hence it will only require modifications. Including creating a cut hole to accommodate the screw and other peripherals of the lock.

• Can I install a smart door lock on a Hoppe door myself, or should I hire a professional?

Best recommendation is to work with a professional locksmith, this is to prevent possible damages your door will incur because of inexperience handling. Also since Hoppe is a multipoint door, careful installation practice should be observed.

• What should I do if my smart door lock is not functioning properly on a Hoppe door?

If the smart door lock is not functioning properly, check that the clutch direction is set correctly, verify battery installation, and ensure the deadbolt extends and retracts smoothly. If issues persist, send an email to our tech@theconnectedshop.com for further assistance.

• What happens if I installed the smart door lock by myself and it doesn't work?

If your smart door lock isn’t working after self-installation, try to check and ensure all components are correctly installed and screws are secure but not overtightened. Also perform a factory reset and reprogram it if needed. If all basic steps are made, contact our Tech support for troubleshooting for further assistance.

• I have a Marvin door. Will a smart door lock work with it?

Yes, our smart door locks are compatible with Marvin Elevate and Essential series doors. However, Marvin Ultimate series doors are not compatible due to their reversed lock orientation. Read the article here.

• I heard that not all Marvin doors are compatible with smart door locks. How do I know if mine is?

To determine compatibility, check which Marvin series your door belongs to. If you have an Elevate or Essential series door, our smart door locks will fit with minimal modifications. If you have an Ultimate series door, the reverse lock orientation may prevent proper installation.

• I own a Marvin Elevate series door. Do I need any special modifications to install a smart lock?

Marvin Elevate series doors typically do not require major modifications for smart lock installation. However, you should verify borehole size, spacing, and ensure that the lock orientation follows the standard layout (latch above, deadbolt below). Check our success install here.

• The lock on my Marvin door has a different orientation than what I see on most smart locks. What should I do?

Marvin doors can have different lock setups depending on the door model series. If your door follows our standard lock orientation (latch above, deadbolt below), our smart door locks should work without issues. If it follows a reverse orientation, installation may not be possible without extensive modifications.

• What happens if my smart lock doesn't line up properly with the existing lock setup on my Marvin door?

If your smart lock doesn't line up properly, check the alignment of the deadbolt and strike plate. You may need to slightly adjust the positioning, or in some cases, possible creation of new cut hole is required.

• Can I still use my regular key with a smart lock on a Marvin Elevate or Essential door?

No, the moment you installed a smart door lock you forego your existing key cylinder and have it replaced by the key cylinder that comes with the smart door lock. With our smart door lock models, all models have a key cylinder feature as backup entry access in case of emergency, battery failure or no connection.